FAQs

ORDERS AND DELIVERY

Size Guide

Click here to view our size guide.

Order Issues

Once your order is confirmed, changes or cancellations to your orders cannot be made. Please make sure to check your order carefully before checking out.

We always want to make sure your order is delivered to you as quickly as possible, so it is sent for processing as soon as we confirm it.

We are deeply sorry for sending the wrong item!
Give us a chance to make it up to you - email us at cs.replayjeans@stylelab.com.sg within 30 days from the date of delivery with the following information:


  1. Your Order Number,
  2. Image of the packaging,
  3. Image of the product tag showing the barcode and the product code.

Our agents will reach out to you as soon as possible to facilitate the process.
For incorrect item(s) received, please make sure your item(s) are unworn, unwashed, unaltered, and still have their tags on before returning.

We are deeply sorry for sending a defective item!
Give us a chance to make it up to you - email us at cs.replayjeans@stylelab.com.sg to contact us within 30 days from the date of delivery with the following information:


  1. Your Order Number,
  2. Image of the product tag showing the barcode and the product code,
  3. Image of the defect.

Our agents will reach out to you as soon as possible to facilitate the process.
For defective item(s) received, please make sure your item(s) are unworn, unwashed, unaltered, and still have their tags on before returning.

Order Tracking

For orders delivered to Singapore, you may login to your registered account on our Singapore site to track your order status.

For orders delivered to Malaysia, click here to login to your registered account on our Malaysia site to monitor your order status.

For orders delivered to Singapore, check your order status here.

For orders delivered to Malaysia, check your order status here to be redirected to our Malaysia site.


If your order status is 'Fulfilled', you may track your order by clicking on the tracking number linked in the page.


If you need any further assistance, feel free to contact us at cs.replayjeans@stylelab.com.sg with your Order Number, and our agents will reach out to you as soon as we can.

Delivery and Shipping Fees

For orders delivered to Singapore:

 

Service Type

Fee (SGD)

Standard

*delivered within 2-4 business days

10 SGD

*FREE for orders $250 and above

For orders delivered to Malaysia:

 

Region

West Malaysia

East Malaysia

Service Type

Fee (MYR)

Fee (MYR)

Standard

*delivered within 2-4 business days

12 MYR

*FREE for orders $800 and above

32 MYR

*FREE for orders $800 and above

*As part of our safety measures and in compliance to Malaysia’s Enhanced Movement Control Order and Singapore’s Phase 2 Heightened Alert, kindly expect a delay in delivery times by an additional 3-5 working days.

We are currently only delivering to Singapore and Malaysia addresses.

For more information on new locations we'll be delivering to, keep a look out on our Facebook page.

You will not be able to amend your delivery information for an order once your order is confirmed. However, contact us here, and our agents will try our best to assist you.


*Please note that shipping delays may occur for delivery address amendments.

We currently are not able to offer this service in our stores.

After 3 unsuccessful delivery attempts, your parcel will be returned to us. Contact us here within 30 days to have it redelivered to you.


*Additional redelivery fees will apply.

*All unclaimed parcels exceeding 30 days will be cleared and no replacements/reimbursements/refunds will be made.

RETURNS AND REFUNDS

Return and Refund Policy

Click here for our full return policy.

Once your parcel has been received, our team will process your return and evaluate the eligibility of each item(s). An email will be sent upon confirmation of receipt or reject of the order.

If you are unsure of an item's eligibility to be returned, you may check our full returns policy here.


For any parcel rejected, the order will be redelivered to you.


*Additional redelivery fees will apply.

*All counterfeit items will be cleared and no replacements/reimbursements/refunds will be made.

You will receive your refund via the same payment method used for the purchase within a reasonable time and without causing significant inconvenience to you, once the items have been received and processed in our warehouse.

How to Return

Orders made on our website can only be returned via traceable post or courier to our warehouse.

*Information on how to return an order can be found here.

You can request for a return within 14 days from the date of delivery. The following categories are not returnable: Sale items, intimates, swimwear, accessories, lifestyle and gifts. Sale of these product categories are final and cannot be returned, or refunded.

All returned items should be sent in their original condition and packaging, including tags. For more information about our full returns policy, click here.

Do refer below for more information on each of our return fees and services:

For all Singapore orders via Home Collection through a return request via Zalora: (5.00 SGD/return)

  • Pack your item(s) in a parcel and seal your parcel securely.
  • Request your return and our agents will facilitate a pick-up for you.
  • Schedule your preferred date of collection.
  • You will receive an SMS from our Zalora logistics partner to notify you of the pick-up.

For West Malaysia Orders via Poslaju: (8.80 MYR/return)

  • Pack your item(s) in a parcel and seal your parcel securely.
  • Attach the return label included in your order to the parcel securely.
  • Self-return at dedicated drop-off points via Poslaju.

For East Malaysia Orders via Poslaju: (16.50 MYR/return)

  • Pack your item(s) in a parcel and seal your parcel securely.
  • Attach the return label included in your order to the parcel securely.
  • Self-return at dedicated drop-off points via Poslaju.

For orders delivered to Singapore, you may login to your registered account on our Singapore site to track your refund status.

For orders delivered to Malaysia, click here to login to your registered account on our Malaysia site to monitor your refund status.

PAYMENTS AND DISCOUNTS

Payments

For all orders, we accept major credit card payments via Visa, Mastercard, American Express, PayNow*, GrabPay* and Atome*.

For mobile payments, express checkout is available via Shop Pay, Google Pay and Apple Pay depending on your device.


*Only available for Singapore orders only, coming soon to Malaysia.

Please take a screenshot of the error message and email us at cs.replayjeans@stylelab.com.sg.

Our agents will reach out to you as soon as possible to investigate the error.

If you're still having trouble checking out after multiple attempts, please email us at cs.replayjeans@stylelab.com.sg, and our agents will reach out to you as soon as possible to investigate the error.


Otherwise, there are a few possible reasons why your payment was unsuccessful:

  1. Your connection may have dropped during checkout
  2. Your card may have been rejected due to the lost of connection

Promo Codes

If you are still having trouble using your promo code after multiple attempts, please email us at cs.replayjeans@stylelab.com.sg, and our agents will reach out to you as soon as possible to investigate the error.


Otherwise, there're a few possible reasons why your discount could be invalid:

  1. The code has expired.
  2. Check the expiry date of the code, as some of them run for a limited time or expire after a set period.


  3. Did you meet the minimum spending requirement?
  4. There might be a minimum spend requirement and/or on selected product categories.


  5. Product exclusions from promo codes.
  6. Discounts are not applicable to sale items, unless specified.


  7. Do you need to be logged in?
  8. Some promo codes will require you to be logged in to redeem the discount.


  9. Did you apply the promo code to the correct field?
  10. Promo codes should be applied to the 'Promo Code' field at checkout.


  11. Has this promo code been redeemed?
  12. Some promo codes might have restrictions to the number of times it can be used.


  13. Have you checked the Terms and Conditions of the promo code?
  14. Check promo terms and conditions to ensure you've met the promo criteria.


  15. Can't find your promo code here?
  16. For any other promo codes sent via our newsletters, please check the terms and conditions in your email.

Discount codes cannot be applied to an order that has already been confirmed.

Contact Us

Didn't find your questions in our FAQs? Send us your questions instead. Click here to contact us. You may expect a response from our Customer Service agents within 24 hours from Monday to Friday from 9am to 6pm (GMT+8), excluding Public Holidays.

COVID-19 Updates

You may experience delays in deliveries and returns. We will post updates on this page as we receive more information that may affect your shopping experience. We appreciate your support and understanding as we all navigate through this time. Safe shopping everyone!